Clinical Specialist
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Job Description
Field-based Clinical Specialist supporting remedē sleep-apnea implants and hospital training for ZOLL Medical. Serving Chicago or Minneapolis and traveling 80% across the upper Midwest.
Responsibilities:
- Provide technical support during implant of the remedē System
- Provide training to hospital staff during the opening of new implanting centers
- Provide technical support for therapy activation and titration
- Work closely with Territory Managers to support the sales process
- Demonstrate understanding of overnight sleep studies to inform effective patient programming during clinic visits
- Train new customers on the remedē System programmer and device programming
- Work in a dynamic environment with an ever-changing schedule
- Maintain current vendor credentials to access customer facilities
- Provide remote technical support during scheduled on-call duties
- Support the certification process for new team members as needed
- Provide support for team and area clinical scheduling as needed
- Travel frequently throughout the upper Midwest territory and nationally as required by business needs
Requirements:
- Bachelor's Degree required (technical or clinical field preferred) or equivalent relevant experience
- Minimum of 2 years in a clinical support role within medical device
- Cardiac rhythm management experience strongly preferred
- Experience supporting implantable device procedures in related specialties (e.g., structural heart, neuromodulation, electrophysiology mapping) in the operating room (OR), cardiac catheterization lab (cath lab), or electrophysiology lab (EP lab) environments will be considered
- IBHRE certification a plus
- Demonstrated clinical judgment and sound decision-making in procedural settings
- Strong communication skills, with the confidence to convey complex clinical and technical information clearly to physicians, staff, and patients
- Ability to work independently in the field with a high level of ownership and follow-through
- Capacity to remain calm, adaptable, and effective in fast-paced, high-pressure clinical environments
- Collaborative mindset with a demonstrated ability to build trust and effective partnerships across teams and accounts
- Patient-centered approach with the ability to respectfully advocate for optimal outcomes when needed
- Ability to travel (including overnight stays) 80%
- Must reside within or near Chicago, IL or Minneapolis, MN
- Maintain current vendor credentials to have access to customer facilities
Benefits:
- Targeted Annual Bonus: 20%
- Annual bonus in accordance with the company's bonus plan
- Comprehensive benefits plans
- Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990
- Remote work arrangement
- Company-paid? Not specified
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