Clinical Outreach Specialist
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Job Description
Clinical Outreach Specialist connecting prospective complex-care clients with Vynca’s Enhanced Care Management services. Conducting high-volume outreach, chart reviews, assessments, and personalized care-team referrals.
Responsibilities:
- Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system
- Make 60-100 outbound calls daily to prospective clients
- Educate prospective clients about Enhanced Care Management (ECM) services
- Facilitate client enrollment by assessing needs and linking clients with the care management team
- Convey essential information and client preferences to the care team for personalized care planning
- Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals
- Review medical charts to document client needs and recommend appropriate interventions
- Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Participate in weekly Team Operations Meetings to coordinate and optimize care delivery
Requirements:
- Willing and able to work Monday through Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends
- Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field
- Minimum of 2 years of telephonic outreach or enrollment experience in a high call volume environment
- Experience working with complex care clients and ECM Populations of Focus
- Excellent oral and written communication skills
- Positive interpersonal skills required for effective client engagement
- Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records
- Prior experience in a remote role
- Quiet, secure workspace to ensure member privacy
- Ability to test internet speed to ensure smooth application functionality
- Bilingual (English/Spanish) highly preferred
- Applicants must be located in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington
- Background check required prior to employment, which may include a drug test or other health screenings depending on the role
- Employees in patient, client, or customer-facing roles must be vaccinated against influenza
- Identity and work eligibility verification using E-Verify upon hire
- Must be legally authorized to work in the United States
- Must disclose whether employment visa sponsorship will be required
Benefits:
- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Access to other wellness benefits
- Mileage reimbursement for field roles per IRS guidelines
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