Clinical Support Specialist
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Job Description
Clinical Support Specialist training hospitals and supporting adoption of Hyperfine’s portable Swoop MRI system. Providing clinical expertise, implementations, demonstrations, and customer-site support across the assigned western territory.
Responsibilities:
- Train hospital staff on the safe and effective use and operation of Hyperfine products
- Amend clinical workflows and optimize product value and utilization
- Provide customized training and support for new Swoop System operators
- Maintain strategic customer relationships and provide post-installation support
- Develop hospital account relationships and consult on best practices and use cases
- Provide R&D with clinical input and feedback for new projects
- Support product evaluations, clinical studies, adoption, utilization, retention, and expansion activities
- Support sales cycles by identifying customer needs, relaying opportunities, providing technical support, accompanying site visits, and demonstrating products
- Optimize customer standard procedures and workflows
- Collaborate with sales, product, marketing, clinical sciences, and clinical applications teams
- Identify attrition risks and product gaps and escalate recommended follow-up actions
- Perform scanner implementations, software and firmware upgrades, virtual and on-site training, image demonstrations, image reviews, case reviews, and trade show support
- Support MRI peer champion and Key Opinion Leader development activities
- Apply MRI safety and screening knowledge and analyze contraindications for portable low-field versus high-field MR
- Understand MRI sequences and protocols and optimize workflows
Requirements:
- Associate’s degree in Radiology Sciences or related field
- Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent
- 3+ years’ experience in clinical MR imaging or similar experience, such as 3+ years X-ray + 2 years in MRI in a hospital setting
- 2+ years’ experience operating in clinical applications or clinical training experience
- In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures
- Experience working with physicians, business administration, clinical, and other stakeholders
- Ability to build effective relationships with customer stakeholders and support adoption of clinical workflows
- Strong problem-solving skills and sound judgment
- Excellent written and verbal communication skills
- Strong computer skills
- Highly organized and able to multitask
- Able to manage daily schedule, travel plans, and expenses
- Reside in assigned territory and work from a home-based office
- Able to travel up to 75% of the time, including occasional weekend travel
- Able to work long hours and execute under pressure with short turnaround times
- Live near a major airport
- Have an automobile for ground-based transportation
- Authorized to work for any employer in the U.S.; Hyperfine cannot sponsor or take over sponsorship of an employment visa
Benefits:
- Eligible to participate in Hyperfine's corporate bonus plan
- Eligible to participate in Hyperfine's equity plans
- Work from home-based office
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