Collections Analyst
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Job Description
Collections Analyst at Mitratech managing client payments. Responsible for collections processes with excellent communication skills required.
Responsibilities:
- Monitor customer accounts to identify outstanding invoices.
- Take the initiative to contact clients early to encourage timely payments.
- Contact clients to ask about their overdue accounts/invoices.
- Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team.
- Resolve billing and customer payment case inquiries.
- Identify and resolve collection issues promptly, ensuring customer satisfaction.
- Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts.
- Analyze aging reports related to invoicing activities and achieve monthly targets.
- Report weekly on all accounts' collection activity and accounts receivable status.
- Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary.
- Participate in process improvement initiatives to enhance collections efficiencies.
- Complete other tasks as assigned by the manager.
Requirements:
- Bachelor’s degree in finance, Accounting, or a related field.
- Proven experience as a Collections Analyst.
- Very strong attention to detail and high accuracy in collections & billing processes.
- Excellent communication and interpersonal skills, including fluency in written & spoken English.
- Proficient in Salesforce Billing, NetSuite, and Microsoft Office.
- Knowledge of accounting principles, collection, and billing regulations.
- Problem-solving skills.
- Comfortable working with targets.
Benefits:
- Equal opportunity employer that values diversity
- Learning opportunities
- Great people practices
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