Collections Representative
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Job Description
Remote collections representative recovering past-due accounts for Progressive Leasing’s lease-to-own solutions. Providing customer assistance through inbound and outbound calls from the Glendale, Arizona area.
Responsibilities:
- Make outbound and inbound calls
- Collect on accounts that are past due
- Provide top tier support and service to customers
- Complete five weeks of mandatory full-time virtual training
- Work assigned Monday-through-Friday shifts and required Saturday shifts
- Complete a 10-minute Virtual Introduction after submitting the application
Requirements:
- Customer service and prior collections experience
- Impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency
- Ability to work with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent
- Must be 18 years or older
- Must be located within a 60-mile radius of Glendale, AZ
- Must have a designated home-based workspace
- Must have a wired internet connection with at least 10 Mbps download and 4 Mbps upload speeds
- Wireless, DSL, and satellite internet service providers are not compatible with the systems
- Full-time availability and 100% attendance during five weeks of mandatory virtual training
- Saturdays required
- Verified Spanish fluency qualifies for a 5% hourly pay increase
Benefits:
- Competitive pay
- Monthly bonus
- Full Health Benefits: Medical/Dental/Vision/Life Insurance
- Paid Parental Leave
- Company Matched 401k
- Paid Time Off
- Paid Holidays
- Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
- Verified Spanish fluency will receive a 5% hourly pay increase
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