Commercial Operations Analyst – Healthcare Technology
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Job Description
Commercial Operations Analyst supporting revenue generation, client onboarding in a fast-growing HealthTech company offering AI-powered pharmacy solutions.
Responsibilities:
- Build and maintain targeted lists of prospective pharmacy accounts
- Research accounts to identify key decision-makers and stakeholders
- A/B test outbound messaging to improve response and conversion rates
- Manage outbound campaigns and schedule initial sales calls
- Track outreach activity, follow-ups, and pipeline progress with discipline
- Maintain CRM hygiene and support preparation for sales calls and proposals
- Create internal task lists using onboarding templates for signed contracts
- Send onboarding communications, schedule meetings, and coordinate next steps
- Ensure all required information and materials are collected during onboarding
- Support smooth handoffs between sales, product, and customer success teams
- Identify opportunities to streamline workflows and improve efficiency
- Write, document, and maintain SOPs and internal process documentation
- Support general administrative tasks and cross-functional coordination
- Assist with ad-hoc operational projects that support team execution
Requirements:
- 2+ years of professional experience (excluding internships)
- Strong problem-solving skills and ability to operate with limited resources
- Excellent prioritization skills with a clear understanding of business drivers
- Comfort working in ambiguous, fast-changing environments
- Strong sense of ownership and accountability for outcomes
- Clear written and verbal English communication skills
- Bachelor’s degree or equivalent educational background
- Proficiency with Google Sheets and/or Microsoft Excel
- Familiarity with AI tools or LLMs such as ChatGPT
- Nice-to-Haves (Preferred):
- Experience supporting sales operations or commercial teams
- Familiarity with healthcare, pharmacy, or regulated workflows
- Ability to automate tasks using Python or Excel macros
- Prior experience working at an early-stage startup
- Tools Proficiency Must-Haves (Required):
- Google Workspace
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Sheets
- HubSpot or Salesforce
- Slack
- Zoom
- ChatGPT
- Nice-to-Haves (Preferred):
- Python
- Excel macros
- Notion
- Asana
- Trello
Benefits:
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
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