Director, Solutions Strategy – Operations
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Job Description
Director of Solutions Strategy & Operations responsible for operational foundations in fast-growing functions. Building systems for technical teams with a focus on scalable solutions.
Responsibilities:
- Embed directly with the Heads of CS and Field Engineering to deeply understand each team's workflows, gaps, and priorities — then build the operational systems to address them
- Design and implement segmentation models for multiple teams, including account assignment logic, book sizing, and pairing structures with AEs
- Build compensation frameworks, performance metrics, and team quota structures for functions that currently lack formal infrastructure
- Operationalize existing tooling and data — we have strong health scores and analytics; your job is to turn that signal into codified action protocols and scalable processes
- Partner with Finance and Planning on headcount modeling, capacity planning, and coverage ratios as both teams scale
- Hire, manage, and grow a team
- Build with and for highly technical end users — the teams you're supporting are highly technical and use Cursor every day
Requirements:
- You have prior experience in a Customer Success Operations, Customer Operations, or GTM Operations role — ideally at a company that has scaled through hypergrowth
- You've seen scale before — you're not starting from zero, and you've helped a CS or post-sales org grow through meaningful inflection points (1,000+ person orgs, rapid headcount expansion, etc.)
- You have a strong technical foundation — you're comfortable working directly with Salesforce data, building dashboards and tools, and partnering with data and engineering teams to get things done
- You have a build-first mentality — you default to building the right solution over implementing an off-the-shelf one, and you have the taste and technical chops to back it up
- Your tooling instincts are modern — you're opinionated about how things should be built and have a track record of implementing systems that teams actually adopt and respect
- You've worked in a SaaS or consumption-based business, ideally with post-sales exposure — you understand how customer success looks different when revenue is tied to usage
- You've managed a team and know how to develop talent while staying hands-on in a high-velocity environment
- You can establish authority through craft — the teams you'll support are highly technical, and your credibility will come from your ability to build alongside them, not just advise them
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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