Communications Liaison
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Job Description
Remote ELI communications liaison researching healthcare provider and facility affiliations for Lexitas. Managing client communications, records, databases, and operational reporting.
Responsibilities:
- Serve as the primary liaison between the Enhanced Location Identification team, clients, and Records business units
- Monitor and manage multiple email inboxes while ensuring prompt and professional responses
- Provide high-level client support and maintain strong client relationships
- Proofread and distribute client communications to ensure accuracy, consistency, and professionalism
- Conduct detailed research to identify affiliations between healthcare providers and facilities
- Research and verify provider and facility addresses, contact information, and related data
- Utilize and maintain knowledge of all Lexitas operating systems and databases
- Track performance metrics and update spreadsheets and reports on a daily basis
- Support operational efficiency through data management and process improvements
- Collaborate with Account Managers and cross-functional teams to meet client expectations and business objectives
- Assist with presentations, coaching, and training initiatives as needed
- Perform additional duties and special projects as assigned
Requirements:
- Minimum of one (1) year of experience in the legal services industry required
- Experience conducting research, managing client communications, or supporting operational workflows preferred
- Demonstrated proficiency with Microsoft Office applications, including Excel
- Proven ability to manage confidential information and maintain data accuracy
- Experience working in a deadline-driven environment with multiple competing priorities
- Ability to effectively present information and respond to questions from internal and external customers whose first language is English
- Ability to sit for extended periods and perform regular standing, walking, typing, reaching, talking, and hearing
- May require periodic travel
Benefits:
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Company paid maternity leave
- Company paid baby bonding leave
- Company paid military leave
- Fully equipped home office setup
- Company-issued laptop
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