Community Pharmacy Team Lead – Third Shift
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Job Description
Pharmacy care management company team lead supervising pharmacists and technicians in New Jersey. Supporting medication dispensing, clinical documentation, workflow, compliance, and patient care operations.
Responsibilities:
- Support the Community Pharmacy Team Manager by supervising pharmacists and technicians
- Provide day-to-day guidance and oversee workflow, staffing alignment, work queues, service levels, and task completion
- Serve as a first point of escalation for workflow, patient care, documentation, dispensing support, and client-specific procedures
- Prioritize urgent, same-day, next-business-day, cycle-fill, and other operational requests
- Monitor team productivity, quality, and timeliness and communicate concerns and improvement opportunities
- Assist with onboarding, training, coaching, and ongoing staff development
- Reinforce standard operating procedures, documentation standards, quality expectations, and compliance requirements
- Monitor Same Day Technician Pre-Check and Pharmacist Verification queues
- Support ATM dispensing, Community Pharmacy Network transfers, medication procurement, billing, insurance, and processing activities
- Maintain patient-specific medication profiles and care documentation
- Review medication-related questions, escalations, medication requests, changes, and clinical information
- Assist pharmacists with identifying medication-related problems and developing recommendations
- Support medication profile review, cycle-fill review, medication review preparation, counseling, education, and clinical clarification
- Support prospective drug utilization review and assigned on-call or after-hours activities
- Monitor compliance, quality standards, documentation quality, dispensing support issues, and operational barriers
- Support investigation and resolution of quality assurance events, HIPAA concerns, fraud, waste, abuse, and medication access issues
- Provide reports, feedback, and analysis to the Community Pharmacy Team Manager
- Collaborate with operations, clinical leadership, account management, IT, software development, fulfillment, and other partners
- Participate in process improvement, staff education, workflow redesign, and implementation of new procedures or technology
- Communicate with pharmacists, technicians, clients, prescribers, patients, caregivers, community pharmacies, and internal departments
- Escalate urgent or high-risk matters and promote collaboration between pharmacists and technicians
- Perform other duties as assigned
Requirements:
- PharmD required
- BCGP required
- Current, active license in the state of NJ required
- Must be registered or eligible to become registered with the appropriate State Board of Pharmacy within 90 days of hire
- 1+ years of pharmacy operations, clinical pharmacy, geriatric pharmacy, PACE, long-term care, community pharmacy, or related healthcare experience
- Prior experience providing day-to-day team guidance, workflow coordination, training, mentoring, or informal leadership
- Experience in a call center, centralized pharmacy, clinical operations, medication management, or high-volume pharmacy environment
- Experience with quality assurance, documentation review, performance improvement, and staff coaching
- Experience supporting geriatric patients, medically complex populations, or interdisciplinary care teams
- Experience with internal pharmacy systems, EHR platforms, pharmacy dispensing systems, clinical decision support tools, and Microsoft Office Suite
- Proficiency with MS Office Suite
- Excellent verbal and written communication skills
- Strong technical and computer skills with pharmacy software
- Problem-solving, conflict resolution, and project management skills
- Detail-oriented and organized; able to work with urgency, under pressure, multitask, and meet deadlines without sacrificing quality
- Strong data entry capability
- Strong analytical skills, clinical judgment, and decision-making
- Knowledge of state and federal laws and regulations, including HIPAA and Fraud, Waste, and Abuse
- High level of integrity
- Quality-oriented, innovative, and steadfast
- Schedule availability: 10:00 AM–6:30 PM ET, Thursday–Monday
- Full-time availability averaging 40 hours per week, including ad hoc availability outside normal business hours
- Rotating weekly on-call oversight schedule
- Eligible to work in the United States
Benefits:
- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Remote work
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