Director of Community Association Management, HOA
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Job Description
Director overseeing HOA operations, staff development, and client retention for RealManage, a national community association management company. Supporting boards and properties across East Coast markets.
Responsibilities:
- Serve as a strategic leader overseeing community association operations, staff development, client retention, and regulatory compliance across properties throughout Central to Southern Florida
- Supervise CAMs, ACAMs, inspectors, and other association management support staff
- Troubleshoot property issues and provide leadership or training when needed
- Lead portfolio team meetings, all-team meetings, and manager touch-base meetings
- Develop client retention strategies for watch-list, key, and other designated accounts
- Review and approve monthly Board of Directors packets and annual meeting packets
- Coordinate schedules and attend board and membership meetings
- Mentor managers and maintain positive board-member relationships
- Review management reports, mass mailings, company reports, and compliance trends
- Ensure regular property inspections and effective follow-up on problem areas
- Oversee portfolio projects and seasonal projects for timely completion
- Review monthly income statements, variance reports, cash flow, and budgets
- Review budgets before submission to the Vice President and Board for approval
- Ensure managers properly use Ciranet functions, including work orders, reports, calendars, lists, and document updates
- Maintain current knowledge of statutes, regulatory requirements, community documents, policies, and procedures
- Oversee delinquency, collections, contracts, renewals, plats, ownership, and property rights
- Guide clients through Board election processes and educate them on new legislation
- Onboard and train new staff and ensure training compliance
- Act as an onsite interim General Manager when requested
- Attend Director, management, and leadership meetings as appropriate
- Conduct business according to high personal, professional, and ethical standards
- Comply with company guidelines and management operating procedures
- Travel 40–60% across RealManage's East Coast operating markets
Requirements:
- Associate or higher degree strongly preferred
- Bilingual preferred
- Minimum 2-3 years community association management (HOA, POA, and/or COA) experience required, in addition to other professional work experiences that demonstrate leadership capabilities
- Developer portfolio experience preferred
- Community Association Institution Certification(s) preferred
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
- Exceptionally strong customer service orientation
- Strong organizational and time management skills
- High integrity, honesty, and professionalism
- Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and complete assignments within given parameters, routines, and accepted practices
- Ability to travel significantly across the East Coast region
- Ability to sit for prolonged periods at a desk and work on a computer
- Ability to occasionally stand, walk, bend, or reach
- Ability to lift or move objects up to 10–15 pounds
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
- Visual acuity to read printed materials, spreadsheets, and computer screens
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
- Ability to work a standard schedule with occasional extended hours
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
- Reasonable accommodation for individuals with disabilities
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