Compliance Program Director
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Job Description
Compliance Program Director at Wisetack overseeing compliance management across the lending lifecycle. Ensuring practical controls and risk assessments in consumer lending.
Responsibilities:
- Lead day-to-day execution and continuous improvement of Wisetack’s compliance management system across the lending lifecycle, from merchant onboarding and marketing oversight through application intake, disclosures, servicing, complaints, collections, and partner-bank expectations.
- Serve as Wisetack’s designated BSA Officer, overseeing the BSA/AML/OFAC compliance framework, including governance, procedures, control documentation, and program reporting.
- Maintain and enhance the enterprise compliance risk assessment, regulatory applicability mapping, and risk-based monitoring and testing program so that risk ratings clearly drive control validation, remediation, and reporting priorities.
- Build practical management reporting for leadership, governance committees, board-level audiences, and partner banks, including KRIs, testing results, complaint trends, remediation status, and material compliance developments.
- Oversee compliance issue management, including root cause analysis, corrective actions, validation, closure, and audit or partner-bank remediation tracking.
- Partner with Product, Engineering, Operations, Servicing, Fraud, Legal, Capital Markets, and Risk to support change management, control design, and launch readiness for new products, features, workflow changes, and program updates.
- Support merchant and third-party oversight by helping define control requirements, escalation triggers, monitoring expectations, evidence standards, and remediation pathways.
- Maintain and improve risk assessments, procedures, and testing routines related to CIP/KYC, sanctions screening, suspicious activity escalation, quality assurance review, and record retention.
- Monitor BSA/AML and OFAC KRIs, operational queues, aging, exception trends, investigation timeliness, complaint trends, and third-party performance; escalate material issues and emerging risks to senior management quickly.
- Support filing governance, case documentation, and cross-functional escalation processes involving Fraud, Operations, Servicing, and partner-bank stakeholders.
- Coordinate compliance and BSA/AML training administration, evidence retention, and remediation work arising from audits, internal testing, partner-bank review, or control breakdowns.
- Help ensure controls remain appropriate for Wisetack’s embedded lending model, merchant channel, third-party environment, and role in processing and servicing bank-originated consumer loans.
Requirements:
- 10+ years of experience in compliance, risk, audit, legal, or program management within consumer finance, fintech, marketplace lending, embedded finance, or a bank-partner environment.
- Strong working knowledge of consumer lending, UDAAP, and fair lending concepts, with practical experience translating requirements into controls, procedures, testing, and launch guidance.
- Meaningful experience with BSA/AML/OFAC governance, including CIP/KYC, suspicious activity escalation, sanctions oversight, training, and control documentation.
- Track record building or improving compliance monitoring, testing, issue management, complaints governance, board or committee reporting, or regulatory change management.
- Ability to work cross-functionally, influence senior stakeholders, and bring structure to complex operational environments.
- Excellent writing, documentation, and communication skills, with strong judgment and attention to detail.
- A high-ownership mindset and a bias toward action. You know how to raise standards, make decisions, and move work forward without creating unnecessary drag.
Benefits:
- equity
- benefits
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