Senior Director, Strategic Partnership Management – Program Operations
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Job Description
Senior Director for Strategic Partnership Management & Program Operations at Pathstream. Leading client relationships and internal teams for successful program execution.
Responsibilities:
- Serve as the primary day-to-day point of contact for our Fortune 50 client stakeholders — building trusted relationships at multiple levels and translating their feedback and requirements into internal action
- Identify, pursue, and grow relationships with relevant business partners to support the program
- Represent Pathstream's interests confidently and diplomatically; navigate competing priorities with clarity and care
- Draft and review internal and external communications related to the client relationship — from executive updates to partner-facing summaries
- Directly guide our operations and marketing teams on an ongoing basis — diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement, and directing team focus accordingly
- Track program performance closely: understand the data, identify insights, and ensure the team is intervening effectively when metrics need attention. Anticipate risks and surface tradeoffs early; proactively drive course corrections without waiting to be escalated to
- Evaluate and give substantive feedback on learner-facing marketing — bringing strong instincts on what drives quality applications, program completion, sustained coaching engagement, and ultimately job placement; hold the bar on campaign strategy, not just execution
- Identify longer-term opportunities and surface them to our engineering, product, and learning design teams
- Continuously translate learnings about what's working — and what isn't — into more efficient, scalable operational processes and systems
Requirements:
- 7+ years in program management, strategic partnerships, or a related role — ideally with experience managing a large enterprise or consumer-facing partner
- Strong analytical skills: you're comfortable pulling and interpreting data and communicating findings clearly to non-technical audiences
- Exceptional written communication — you can write a crisp executive summary, a thoughtful partner email, or substantive feedback on a marketing campaign
- Proven track record of driving alignment across multiple internal teams without direct authority
- Strategic thinker who can zoom out to set direction and zoom in to unblock execution
- Strong intuition for consumer-facing marketing strategy — you can assess whether a campaign will drive the right learner behaviors and push back when it won't
- Comfortable with ambiguity; you're energized by broad ownership, not intimidated by it
- Experience working with or at large enterprise partners; prior strategy consulting experience a plus
Benefits:
- 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
- Health, commuter, and parking flexible spending accounts
- Employee Assistance Program (mental health, financial health, legal support, and more)
- Free access to wellbeing apps like Ginger and Headspace
- Flexible paid time off and paid holidays
- Generous paid parental leave
- Short and long-term disability insurance
- Annual professional development budget
- Company-provided laptop
- Remote-first culture
- Life insurance (100% company paid)
- 401(k)
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