Configuration Management & Documentation Specialist - Tech Writer
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Job Description
Configuration management and technical documentation specialist supporting PingWind’s federal government client. Maintaining controlled technical information, CMDB records, change processes, and project documentation.
Responsibilities:
- Provide configuration management, change management, and technical documentation expertise for a large Federal Government client
- Maintain accurate, controlled, and traceable technical information throughout the project lifecycle
- Identify, control, record, audit, and report the status of configuration items
- Maintain records for hardware, software, system configurations, documentation, and deliverables
- Develop and update technical processes, configuration standards, baselines, and procedures
- Support change-control processes and maintain associated documentation and traceability
- Maintain and support centralized CMDB information in accordance with ITSM practices
- Coordinate configuration management activities across technical and project teams
- Perform documentation reviews and quality-control activities to ensure accurate technical artifacts
- Travel may be required for meetings, training, presentations, or briefings with project stakeholders
Requirements:
- Ability to obtain and maintain the required VA background investigation/suitability determination and system access
- Certification in one or more of IAT III, IAM III, or IASAE III certifications
- Relevant Bachelor’s degree or Associate’s degree in an IT-related field, including Cybersecurity, Computer Science, Information Systems, Information Assurance, Information Security, or Information Resource Management
- IAT III, IAM III, or IASAE III certifications may be substituted for a relevant Bachelor’s degree or 4 years of relevant experience
- Minimum of 5 years of IT experience
- At least 3 years of Configuration Management/Tech Editing experience at a large corporation or Government agency similar in size/scope to GSA, IRS, DoD, or VA
- Master’s degree in a related IT field may substitute for up to 2 years of required experience
- Expertise in project management or working in a project-oriented environment
- Understanding of how configuration management fits into the overall project lifecycle
- Experience with configuration/change management and technical documentation in IT or software development environments
- Experience with ITSM practices and centralized CMDBs
- Preferred: VA/Federal technical documentation experience
- Preferred: ITIL certification
- Preferred: Experience with automated configuration or compliance tracking tools
Benefits:
- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
- Company paid Life and AD&D Insurance
- 401k with competitive matching and vesting schedule
- Continuing education assistance
- Medical, Dependent Care and Commuter Flexible Spending Accounts
- Employee Assistance Program
- Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
- 529 College Savings Plan
- Legal Insurance
- Pet Insurance
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