Conseiller Client, Francophone – Services Combinés
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Job Description
Customer Service Representative providing assistance to clients using an application in a remote setup. Join a technology services leader with opportunities for career development in Portugal.
Responsibilities:
- Fournir une assistance pour les questions des clients relatives à l'utilisation de l'application, principalement par le biais d'appels entrants.
- Répondre aux questions sur la création de comptes et la gestion des soldes
- Informer le client de toutes les caractéristiques du service
- Créer et mettre à jour des dossiers et des bases de données des clients
Requirements:
- T'as un niveau élevé de Français (écrit et oral)
- T'as d’excellentes compétences en rédaction et communication
- T'es proactif, axé sur les résultats, motivé et capable de travailler en équipe
- T'as de 'expérience dans le service à la clientèle
Benefits:
- Temps plein avec contrats à durée indéterminée (négociables en fonction de ton expérience et des besoins de notre client)
- Salaire compétitif et prime de performance
- Possibilités de primes de Refer a Friend (parrainage d’un ami)
- Télétravail au Portugal
- Formation complète et rémunérée sur l'entreprise et le projet sur lequel tu vas travailler
- Programmes de développement de carrière
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