Consultor de Implementação, CCS/CRM
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Job Description
Consultant role in CCS/CRM implementation at SONDA, managing client backlogs and developing system demands. Working 100% remotely with a focus on team collaboration and technical issue resolution.
Responsibilities:
- Atuar no atendimento e gestão do backlog do cliente nos módulos CCS/CRM;
- Desenvolver e implementar demandas evolutivas nos sistemas;
- Apoiar projetos antes da entrada em produção;
- Participar de integrações entre sistemas e aplicações;
- Realizar análise e resolução de problemas técnicos e funcionais;
- Gerenciar e apoiar atividades relacionadas a banco de dados e aplicações;
- Trabalhar com aplicações web e integrações sistêmicas;
- Apoiar clientes e equipes internas em melhorias e sustentação do ambiente;
- Participar de projetos de aumento de ingresso/demandas evolutivas;
- Garantir aderência às políticas, procedimentos e padrões técnicos da empresa;
- Atuar de forma colaborativa com clientes, equipes técnicas e áreas de negócio.
Requirements:
- Formação de nível superior completo
- Experiência como Consultor CCS/CRM;
- Experiência em atendimento de backlog e demandas evolutivas;
- Experiência com integração de sistemas;
- Conhecimento em banco de dados;
- Conhecimento em aplicações web;
- Vivência em projetos e sustentação antes da entrada em produção;
- Experiência em resolução de problemas técnicos e funcionais;
- Ensino superior completo em áreas correlatas;
- Experiência consolidada em ambientes corporativos.
Benefits:
- Flexibilidade de trabalho, promovendo o equilíbrio entre sua vida pessoal e profissional.
- Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses.
- Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe.
- SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional.
- Trabalho híbrido.
- SONDA Wellness, um programa que busca apoiá-lo no equilíbrio da sua vida pessoal e profissional, promovendo uma série de iniciativas focadas na sua saúde física, menta e social.
- Diversidade e Inclusão.
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