Consultor de Viagens Corporativas Sênior, Bilingue
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Job Description
Consultant managing corporate travel requests, ensuring quality and operational efficiency in a tech-driven mobility company. Focused on customer service and utilizing technology for travel solutions.
Responsibilities:
- Irá efetuar atendimento às solicitações de viagens corporativas, agregando máxima qualidade e eficiência operacional, respeitando SLA, cumprindo com os processos obrigatórios e particularidades de cada cliente.
- Realizar cotação, reserva, emissão e reemissão de serviços de viagens nacionais e internacionais, incluindo aéreo, hospedagem, locação de veículos, transfer e seguro viagem.
- Utilização dos sistemas Sabre, NDC, E-LATAM, com amplo conhecimento de nível usuário.
- Realizar feedback imediato sobre ocorrências ao departamento corporativo, incluindo elogios, reclamações e sugestões de melhoria.
- Apoio técnico operacional aos clientes e à equipe como guardião.
- Participação em reuniões com clientes e em reuniões estratégicas internas.
- Ministração de treinamentos da plataforma para clientes e equipe.
- Identificação e análise de erros operacionais, reagindo de forma imediata para solucioná-los.
- Realização de interlocução entre o departamento corporativo e demais departamentos, garantindo alinhamento e comunicação eficaz.
- Utilizar de forma eficiente as ferramentas e sistemas VOLL para concluir os pedidos de viagem.
Requirements:
- Formação técnica e/ou superior em Turismo, Hotelaria, Administração ou áreas equivalentes.
- Vivência com atendimento ao cliente, cotação, reserva, emissão e reemissão de aéreo nacional /hotel nacional / locação nacional / rodoviário nacional / seguro viagem / grupos aéreos, hotéis e passeios nacionais;
- Conhecimento nível usuário nos sistemas: Locadoras e Cias aéreas, players de hospedagem;
- Experiência comprovada em agências de viagens ou TMC, com foco em atendimento corporativo;
- Sólido conhecimento e experiência prática em (GDS) Sabre e ferramentas de reservas online (OBT);
- Proficiência no uso dos portais de companhias aéreas;
- Inglês ou Espanhol avançado
Benefits:
- Vale-refeição/alimentação no cartão Flash;
- Plano Médico e Odontológico Sulamérica;
- Total Pass;
- Auxílio home office no cartão Flash;
- Auxílio à saúde mental (VOLL Care);
- Auxílio educação através do (VOLL Education);
- Seguro de vida em grupo;
- Licença-maternidade de 6 meses;
- Licença-paternidade de 30 dias (Nossa política de licença parental é igualmente aplicável a casais homoafetivos).
- Férias a partir de 6 meses;
- Day off.
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