Contact Center Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Contact Center Associate providing excellent service and support to BECU members through inbound calls. Managing inquiries effectively while adhering to policies and procedures in a customer-focused environment.
Responsibilities:
- Deliver Exceptional Service: Consistently demonstrate the Contact Center Quality Program behaviors in all interactions, ensuring members feel heard and valued.
- Manage High Call Volumes: Balance a busy workload of inbound calls, meeting performance targets while maintaining a top-notch member service experience.
- Master Our Products: Gain a deep understanding of BECU’s products, services, and tools to effectively assist members with their needs.
- Engage Members: Proactively seize opportunities to introduce members to BECU’s offerings and services, enhancing their overall experience.
- Resolve Issues Creatively: Use your problem-solving skills to find creative solutions for member inquiries and follow through on service commitments.
- Stay Informed: Develop thorough knowledge of state and federal laws and regulations related to membership, deposit, and loan products to provide accurate information to members.
- Adhere to Policies: Follow all outlined policies and procedures diligently to ensure compliance and consistency in service delivery.
- Handle Escalations with Professionalism: Resolve member complaints and escalations in a professional manner, ensuring satisfactory outcomes and follow-through.
- Recommend Service Enhancements: Continuously suggest improvements to processes and procedures that will enhance service for members.
- Demonstrate Decision Quality: Ensure high-quality decision-making in every interaction with members and the business.
- Perform Additional Duties: Take on additional responsibilities as needed to support your team and the organization.
Requirements:
- High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience
- Minimum two years of customer service experience required.
- Minimum one year of Contact Center experience preferred.
- Minimum one year of financial institution experience preferred.
- Successful completion of in-house training program after hire with no missed training sessions.
- Ability to independently learn in a self-paced online or classroom environment.
- Ability to manage multiple priorities, constant interruptions, and handle escalated calls with professionalism.
- Proficiency with PC and Microsoft applications such as Outlook, Word, and Excel.
- Ability to resolve member concerns accurately and efficiently.
- Ability to work a flexible schedule, including evenings, nights, and weekends.
- Regular and consistent attendance, with full-time hours required and additional hours as necessary.
Benefits:
- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
Similar Jobs
Call Center Manager
Call Center Manager overseeing call center operations for government healthcare services. Leading a team to ensure high customer satisfaction and compliance with URAC standards.
Freelance Reclutamiento y Selección, Call Center
Freelance Recruiter executing massive recruitment processes for Call Center profiles at ABAI. Responsible for interviewing, assessing candidates, and maintaining candidate databases.
Asesor ATC Call Center
Remote position in a call center handling customer service calls and sales. Focused on generating commissions through customer inquiries and sales for A365.
Contact Center Agent
Contact Center Agent providing support to Patent and Trademark customers via phone and email. Addressing filing issues and delivering operational and technical assistance.
Care Manager – Patient Call Center
Care Manager handling patient calls for pharmacy services within IQVIA. Responsible for insurance eligibility, copay assistance, and appeals support.
Experienced Call Center Agent, Customer Service
Experienced call center agent providing customer support in insurance services. Joining a committed team in a fully remote role with flexible hours.
Bi-lingual Pharmacy Tech Support/Call Center Rep
Pharmacy Support Call Center Representative providing payment assistance solutions through contact with patients, pharmacies, and medical professionals. Responsibilities include handling card activation, program eligibility, and troubleshooting submission rejections.
Pharmacy Tech Support – Call Center Rep
Remote Pharmacy Support Call Center Representative providing support for card activation and program eligibility. Managing requests via various contact methods under moderate supervision.
Call Center Agent
Customer Service Professionals supporting clients with technical and customer inquiries while working remotely from Arkansas. Requires a minimum of 25 hours per week and a professional home office.
Contact Center CX Consultant
Contact Center CX Consultant leading customer experience strategy and solution design for Avahi's Amazon Connect practice. Working with SMB customers migrating to cloud-based contact centers in a remote-first environment.
Bi-lingual Pharmacy Tech Support Call Center Representative
Providing payment assistance solutions as a Pharmacy Tech Support Call Center Representative. Responsible for card activation and program eligibility inquiries, working fully remote from anywhere in the US.
Patient Contact Center Scheduler I
Patient Contact Center Scheduler coordinating and scheduling healthcare appointments. Acting as the first point of contact for patients and ensuring proper registration and inquiries are managed.
Contact Center Platform Lead
Contact Center Platform Lead optimizing Genesys Cloud CX and Salesforce integration for TopDog Law. Architecting, configuring, and enhancing contact center technology in a dynamic environment.
Call Center Premium Surgery Counselor, Bilingual
Call Center Premium Surgery Counselor at American Vision Partners assisting patients with surgical processes and offering education on surgical options. Ensuring smooth surgical experiences and managing appointments for patients.
Bilingual Contact Center Supervisor
Contact Centre Supervisor overseeing day-to-day operations of call centre agents. Leading team development and crisis management support in a healthcare-focused environment.
Child Support Call Center Agent I
Customer Care Associate handling child support inquiries via phone for the New Jersey Department of Human Services. Responding to inquiries and resolving issues while maintaining professional communication.
Contact Center Specialist, Financial Aid
Remote Contact Center Specialist at Universal Technical Institute supporting student inquiries via phone and email. Handling high-volume inbound and outbound calls regarding financial aid information.
Sales Call Center Agent
Customer Advisor providing inbound technical support and sales for Vodafone's services. Working fully remote with various customer service responsibilities in Germany.
RV Call Center Technician
Service Technician for Recreational Vehicle (RV) maintenance at Camping World, repairing RV systems. Looking for candidates with diagnostic and repair skills in plumbing, HVAC, electrical, and mechanical areas.
Contact Center Representative II
Contact Center Rep II supporting customer service transactions for TD Auto Finance. Collaborating with teams and developing customer relationships to enhance service experience.