Contact Centre Service Agent
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Job Description
Contact centre agent providing remote guest support and tailored upselling for TTC, a global travel-experience company. Resolving inquiries, managing CRM records, and building lasting guest relationships.
Responsibilities:
- Provide friendly, efficient, and helpful support, consistently exceeding guest expectations
- Recommend additional services and products tailored to guests’ needs to enhance their experience
- Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction
- Accurately track guest interactions, preferences, and sales opportunities using CRM tools
- Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement
- Work closely with the team to achieve goals and continuously improve the quality of service
Requirements:
- Genuine passion for delivering exceptional service
- Skill in upselling while enhancing the overall guest experience
- Ability to quickly and effectively resolve guest issues
- Strong collaboration skills and commitment to achieving shared goals
- Ability to work fully remote in our contact center
- Ability to follow a rotating shift schedule including mornings, evenings, weekends, and holidays
- Ability to work overtime as needed during peak periods
- Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment
- Ability to start training on October 7, 2026, if hired
Benefits:
- $19.35/hour plus performance-based incentives
- Performance-based incentives based on customer satisfaction, upselling success, and service excellence
- Spot Awards Recognition for exceptional service moments and outstanding teamwork
- Access to a learning budget
- Professional training programs
- Career advancement pathways
- Paid volunteer days
- Participation in sustainability-focused initiatives
- TTC will cover the cost of the first attempt at TICO Certification
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