Contact Centre Service Agent
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Job Description
Contact Centre Sales Agent converting travel leads into bookings for TTC’s global travel experiences. Managing Salesforce pipelines, consultative phone/email/chat sales, and B2B/B2C guest relationships remotely in Ontario.
Responsibilities:
- Provide friendly, efficient, and helpful support while exceeding guest expectations
- Recommend additional services and products tailored to guests’ needs
- Resolve guest inquiries and issues while maintaining high guest satisfaction
- Track guest interactions, preferences, and sales opportunities using CRM tools
- Build trust and loyalty with repeat guests and key partners through personalized engagement
- Collaborate with the team to achieve goals and improve service quality
Requirements:
- Genuine passion for delivering exceptional customer service
- Skill in consultative upselling while enhancing the guest experience
- Ability to quickly and effectively resolve guest issues
- Strong collaboration skills and commitment to shared goals
- Ability to work fully remote in the contact center
- Ability to work rotating shifts including mornings, evenings, weekends, and holidays
- Ability to work overtime as needed during peak periods
- Ability to obtain TICO Certification within the first 60 days of employment
- Ability to start training on October 7, 2026 if hired
Benefits:
- Competitive compensation of $19.35/hour plus performance-based incentives
- Performance-based incentives based on customer satisfaction, upselling success, and service excellence
- Spot Awards recognition for exceptional service moments and outstanding teamwork
- Learning budget
- Professional training programs
- Career advancement pathways
- Paid volunteer days
- Participation in sustainability-focused initiatives
- TTC covers the cost of the first attempt at TICO Certification
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