Conversational Experience Designer
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Job Description
Conversational Experience Designer designing prompts, intents, and user journeys for Radius Global Solutions’ AI virtual agents. Optimizing conversational performance, accessibility, and customer satisfaction.
Responsibilities:
- Design end-to-end conversational experiences for AI virtual agents and chatbots
- Define virtual agent personalities, tone, voice, and communication standards
- Create user journeys, conversation maps, intents, entities, and dialog structures
- Develop prompts and generative AI interactions that produce accurate and effective responses
- Conduct user testing, conversation reviews, and usability assessments
- Analyze performance metrics to optimize engagement, containment, and satisfaction
- Partner with business and technical teams to translate requirements into conversational solutions
- Ensure accessibility, inclusivity, compliance, and brand consistency across AI interactions
- Perform other duties as assigned
- Work with users, business stakeholders, AI developers, and subject matter experts to deliver accurate, relevant, and human-centered virtual-agent experiences across multiple channels
- Analyze conversation analytics, user feedback, and behavioral data to identify optimization opportunities, improve containment rates, and increase customer satisfaction
- This position does not have Supervisory Responsibilities/Accountabilities
Requirements:
- Associate’s or bachelor’s degree or equivalent work experience
- Minimum of 3 years of experience in working with AI programs and solutions
- Expertise in Prompt Design
- Experience using LLMs suitable for high volume consumer interactions
- Proficiency in Microsoft Office Suite programs
- Strong organizational, interpersonal, written, and verbal communication skills
- Ability to exercise good judgment and decision-making skills and pay attention to detail
- Ability to succeed in a fast-paced environment and drive performance
- Must adhere to all company, client and consumer confidentiality and security policies and procedures
- Must be available during the department’s scheduled hours and guidelines
- Full-time employees must maintain continuous full-time employment status
- Must adhere to schedule and attendance policies
Benefits:
- Work at home office environment
- Some flexibility in hours
- Reasonable accommodations for disabled individuals when accommodations allow performance of essential functions without undue hardship
- Equal Opportunity Employer; EEO/Veteran/Disabled
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