Coordination Manager
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Job Description
Coordination Manager overseeing work order execution, PMO alignment, and escalated issues for a global technology solutions provider. Leading coordinators and driving KPI-based process improvements.
Responsibilities:
- Oversee work order execution
- Drive continuous improvement initiatives
- Optimize operational processes and ensure alignment with PMO standards
- Provide leadership, coaching, and support to Service Coordinators and team members
- Manage escalations and complex operational issues
- Analyze KPIs and performance metrics to identify improvement opportunities
- Collaborate with stakeholders and cross-functional teams to enhance service delivery
- Implement risk, quality, and compliance practices to support operational excellence
- Stay informed on industry trends and best practices to drive innovation
Requirements:
- 3–5+ years’ experience in a project, operations, or service delivery environment
- Proven ability to manage and coordinate multiple workstreams simultaneously
- Experience troubleshooting and resolving operational, project-related, and escalated issues
- Proven leadership, coaching, or mentoring experience
- Strong stakeholder management and relationship-building skills
- Demonstrated success driving operational excellence and process improvement initiatives
- Strong ability to analyze KPIs and implement data-driven improvements
- Excellent verbal and written communication skills
- PMP certification or equivalent professional project management qualification is highly regarded
Benefits:
- Competitive benefits
- Personal and professional development
- Continuous training
- Access to industry-certified experts
- Team-oriented, collaborative and inclusive workplace culture
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