Corporate Travel Consultant
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Job Description
Corporate travel consultant serving Acendas Travel's business clients remotely. Booking and ticketing air, rail, hotel, car, and limousine travel while managing high-volume customer requests.
Responsibilities:
- Provide quality customer service to Acendas Travel's corporate clients traveling domestically and internationally
- Respond to client requests and inquiries in a call center environment through phone, email, text/SMS, and online booking tools
- Receive, initiate, and process reservations by booking and ticketing airline, rail, car, hotel, and limo services
- Manage a high volume of monthly transactions
- Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to fulfill travel requests
- Perform queue management and project work
- Advocate for clients to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy
- Monitor and respond to email
- Complete special projects as assigned
Requirements:
- Minimum of four (4) years' corporate travel experience required
- Knowledge of travel agency operations required
- Ability to work shifts covering extended hours
- Advanced knowledge of Sabre reservation system required
- Proven ability to handle multiple priorities simultaneously
- Exceptional oral and written communication skills
- Consultative selling skills and ability to listen to customer needs and provide recommendations
- Critical thinking, analytical, and problem-solving skills
- Knowledge of corporate travel technology products
- Ability to work independently and within a team
- Organizational and time management skills
- Full-time availability for four 10-hour days with either Saturday or Sunday
- Part-time availability for up to 20 hours per week, including weekday evenings or weekends
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