Court Support Specialist
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Job Description
Court Support Specialist contacting courts and retrieving case documents for ABC Legal Services, a nationwide service-of-process leader. Processing filings, updating records, and supporting attorneys, clients, and process servers remotely from Louisiana.
Responsibilities:
- Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
- Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
- Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
- Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
- Relay relevant, updated information from Courts to our process servers and customers as appropriate.
- Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
- Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
- Perform other job-related duties as assigned.
Requirements:
- High school diploma / GED required.
- Legal experience preferred.
- Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
- Strong communication skills, both written and verbal.
- Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
- Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
- Document manipulation experience (PDFs).
- Ability to perform repetitive data-entry tasks with accuracy.
- Ability to read, write and speak English.
- Quick learner and willing to learn and grow.
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
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