CPC Processor, Customer Support
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Job Description
CPC customer support processor handling healthcare release-of-information inquiries for Datavant, a healthcare data collaboration platform. Resolving calls, documenting cases, and maintaining confidentiality remotely.
Responsibilities:
- Ensure accurate and timely handling of release-of-information account issues for internal and external customers
- Answer release-of-information telephone calls and inquiries accurately and promptly
- Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
- Document calls, inquiries, and resolutions in appropriate software systems
- Follow department- and site-specific processes and procedures
- Meet and maintain productivity and quality-assurance expectations
- Follow company policies and procedures
- Maintain strict confidentiality of information
- Maintain professionalism and rapport with coworkers and management
- Communicate problems, complaints, and incidents promptly
- Perform work according to training and facility-specific procedures
- Attend mandatory meetings and training sessions
- Maintain acceptable attendance and report as scheduled
- Work Monday through Friday, 7:30 AM–5:30 PM EST
Requirements:
- High school diploma or equivalent from an accredited institute recognized by the State Department of Education
- Friendly, professional manner of communication
- Good customer service skills
- Experience with a multi-line phone system
- Computer proficiency, including intermediate/advanced MS Office knowledge
- One year of experience would be beneficial
- Data Entry, Medical Records, Health Care, Insurance Claims Processing, and proofreading/editing experience would be beneficial
- Ability to stay organized while working quickly
- Strong attention to detail
- Passing annual Introductory HIPAA examination
- Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
- Ability to provide a high-speed internet connection and distraction-free work environment
- This job is not eligible for employment sponsorship
Benefits:
- Remote work arrangement
- High-speed internet connection requirement, subject to applicable expense reimbursement requirements (if any)
- Equal Employment Opportunity protections
- Reasonable accommodations for individuals with physical and mental disabilities
- Post-offer health screenings and vaccinations as required by clients, with case-by-case exemption review
- Mandatory training and in-service meetings
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