Crisis Counselor
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Job Description
Crisis Counselor providing emotional support and resources to help-seekers via phone. Engage in crisis intervention as part of Didi Hirsch Mental Health Services.
Responsibilities:
- Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
- Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
- Serves as a mandated reporter in cases of suspected abuse or neglect.
- Is familiar with resources and providing information and referrals to help seekers as appropriate.
- Maintains accurate and detailed contact reports.
- Documentation must be completed in real time.
- Mentors volunteers during their training process and provides on-going mentorship.
- Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
- Attends routinely scheduled meetings for the Suicide Prevention Center.
Requirements:
- Possess a high school Diploma or equivalent.
- Be 18 years of age or older.
- Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
- Be empathetic, flexible, and adaptable to varying situations.
- Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays.
- Be reliable and able to adhere to schedules based upon Chat/Text program needs.
- Complete yearly trainings as required by Lifeline.
- Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
- Possess strong interpersonal skills and can positively interact with others.
- Have outstanding communication skills with the ability to engage any individual regardless of background.
- Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
- Goal-oriented team player with strong experience working in large and complex systems.
- A commitment to team objectives and Didi Hirsch philosophies.
- Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.
Benefits:
- loan repayment programs
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