Customer Support Engineer
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Job Description
Customer Support Engineer providing technical support for strategic quantum computing partner. Building relationships and ensuring successful implementation and utilization of QM solutions.
Responsibilities:
- Build and nurture strong relationships with key stakeholders, becoming a trusted advisor on their technical, scientific, and operational needs.
- Translate complex customer requirements into actionable technical solutions.
- Work closely with the customer to achieve their quantum computing research objectives.
- Lead onboarding sessions for new users, ensuring seamless adoption of QM products.
- Conduct comprehensive training sessions, covering topics from basic functionality to advanced applications tailored to customer needs.
- Act as the primary contact for customer inquiries and issues, leading troubleshooting efforts in collaboration with R&D and product teams to provide timely and effective resolutions.
- Lead technical installations and integration of QM solutions for the customer.
- Maintain a comprehensive understanding of the customer’s ongoing issues, requests, and resolutions.
Requirements:
- MSc in experimental physics, with hands-on experience – Must.
- PhD - Advantage.
- Experience with superconducting physics – Advantage.
- Customer-facing and service-oriented mindset.
- Proven track record in a client-facing support or success role - Advantage.
- Proficiency in Python – Must.
- Familiarity with Linux environments, basic IT concepts, and networking principles.
- Independent, responsible, self-motivated with a can-do attitude.
- Excellent verbal and written skills in English.
- French – Advantage.
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