Senior Technical Support Specialist – FinTech, Open Banking
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Job Description
Senior Technical Support Specialist solving complex technical issues for a FinTech payment platform. Collaborating with merchants and internal teams to ensure stable operations of payment solutions.
Responsibilities:
- Support merchants during integration with Noda’s payment solutions
- Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems
- Diagnose incidents, identify root causes, and coordinate resolutions with internal teams
- Ensure smooth and stable operation of payment flows and integrations
- Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams
- Improve and maintain technical documentation, integration guides, and internal knowledge base
- Participate in integration testing and quality control processes
- Mentor junior team members and help improve support standards across the team.
Requirements:
- 4+ years of experience in Technical Support, Integration Support, or Payment Support roles
- Experience working with FinTech, payment systems, PSPs, or open banking products
- Strong understanding of HTTP, APIs, client-server architecture, and payment flows
- Hands-on experience with logs and monitoring tools (Kibana or similar)
- Understanding of incident management processes, SLA/SLO principles, and production support environments
- Experience working with SQL/NoSQL databases
- Strong analytical and troubleshooting skills
- Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders
- Experience mentoring or supporting junior team members
- Fluent Russian and English level B2 or higher.
Benefits:
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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