CRM Lead, Belgium
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Job Description
Lead CRM Manager for Redcare Pharmacy driving CRM strategy in Belgium focused on data-driven customer engagement and automation. Collaborate with teams to enhance the customer journey in e-commerce.
Responsibilities:
- Drive the CRM strategy for the Belgian market with a focus on personalization and automation.
- Develop the existing customer strategy for Belgium.
- Achieve revenue targets, plan budgets, and implement CRM measures.
- Monitor and report on KPI metrics and channel KPIs.
- Optimize cross-departmental processes.
Requirements:
- Several years of CRM experience in a fast-paced e-commerce environment.
- Initial leadership experience.
- Valuing customer centricity and analytical work.
- Experience with ESP tools and CDP.
- Familiarity with print marketing activities.
- Fluent in English, with Dutch, French, or German as a plus.
Benefits:
- 500,00 € to set up your office space from home.
- Reimbursed travel costs and hotel expenses for anchor days.
- Membership package at Urban Sports Club for sports activities.
- Various in- and external trainings for personal development.
- 30 days paid vacation per annum and up to 10 days unpaid vacation after one year.
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