CSM, Renewals
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Job Description
Customer Success Manager focused on renewals for ParentSquare, enhancing school and parent communication. Leading contract renewals and relationship management efforts while working remotely.
Responsibilities:
- Be the renewals lead: Lead the full renewal lifecycle, moving beyond administrative tasks to serve as a consultative partner during the most critical phase of the customer journey.
- Advocate for our Customers: Act as the primary point of contact for renewal inquiries, using every interaction to identify account health and strengthen the client relationship.
- Handle contract pricing: Oversee complex contract management, including proration calculations and consortium pricing, ensuring all agreements are accurate and mutually beneficial.
- Operate cross functionally: Partner closely with Sales and Customer Success Managers to identify upsell opportunities, resolve escalations, and ensure a seamless handoff.
Requirements:
- 3–5 years of experience in Renewals, Account Management, or a Customer Success-focused role.
- Relationship-First Mentality: A proven ability to maintain and grow customer trust, turning 'renewal season' into a positive experience rather than a chore.
- Sharp Business Acumen: Knowledge of SaaS contract processes, pricing strategies, and the nuances of the customer lifecycle.
- Master Communicator: Excellent verbal and written skills, with the ability to manage expectations across multiple internal and external stakeholders.
- Hyper-Organized: High attention to detail with the ability to manage a high volume of renewals and competing priorities without breaking a sweat.
- Cross-Functional Fluency: Comfort working alongside Legal, Security, and Finance teams to get deals across the finish line.
- Tech Savvy: Proficiency in CRM and billing systems (HubSpot, NetSuite, Maxio).
Benefits:
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 16 paid holidays, including your birthday!
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