Customer Success Associate
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Job Description
Customer Success Associate managing high-value client relationships for an AI-powered Fintech platform. Ensuring client goals are met while enhancing their experience with the product.
Responsibilities:
- Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines
- Develop a deep understanding of a client’s business, brand, industry, and its consumers
- Proactively track accounts to identify early warning signs of churn risk
- Establish internal action plans to address customer concerns
- Act as an advocate for the client and provide structured requests or feedback to the Product team
- Establish and improve service procedures, policies, and standards through best practices
- Take responsibility for positively building client relationships over time as their go-to trusted advisor
Requirements:
- 2+ years of proven successful experience as a Customer Success
- Prior experience in B2B SaaS/B2B/Fintech/Tech/startup is a plus
- Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries
- Experience in supporting long term, recurring revenue programs or equivalent
- Ability to multi-task and independently handle tasks without any follow-ups
- Natural problem solver and trusted adviser to clients
- Ability to negotiate with win-win outcomes
- Interest in new technologies and the power of data and insights
- Working knowledge of customer service software, databases and tools
- Ability to think on your feet and see all angles for best fitting client needs
- Excellent verbal, written, and presentation skills in English
- Strong charisma with a collaborative mindset
- Interest in learning more about the industry
- Knowledge of Accounting and Finance processes is a strong plus.
Benefits:
- Contribute to building the Middle East’s most beloved fintech brand from the ground up
- Benefit from a role with significant ownership and accountability
- Thrive in a flexible hybrid culture with ample work-life balance
- Participate in exciting offsite events
- Competitive salary and equity
- Enjoy additional perks like travel allowances, gym memberships, and more
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