Customer Care Rep
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Job Description
Customer Care Rep providing support for inquiries and insurance policy needs in a remote setting. Delivering exceptional customer service while working within compliance and legal requirements.
Responsibilities:
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Access account information and communicate while working in multiple systems.
- Document customer interactions and outcomes thoroughly in system.
- Recognize opportunities for process improvement and make recommendations to leadership.
Requirements:
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment, insurance or related field preferred.
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Experience with Microsoft Office suite of tools preferred.
Benefits:
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus potential up to 10%
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