Customer Service Representative
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Job Description
Remote Customer Service Representative for Sentara Health handling patient inquiries and issues. Must reside in Harrisonburg or Charlottesville area and work from 8:00 AM to 4:30 PM.
Responsibilities:
- Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
- Handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
Requirements:
- High school diploma or equivalent
- Two years of customer service experience required
- Previous data entry experience required
- Prior scheduling experience required
- Familiar with Epic beaker preferred
- Experience in a high-volume call center preferred
Benefits:
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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