Field Training and Product Support Specialist
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Job Description
Field Training and Product Support Specialist conducting training for automotive film installation. Delivering technical support and training in the Central Time Zone with extensive travel required.
Responsibilities:
- Facilitate hands-on installation training for automotive films (PPF, window film, and vinyl wrap), ensuring consistent learning outcomes and adherence to best practices
- Deliver clear technical explanations of film behavior, product differences, application techniques, and troubleshooting methods.
- Provide technical support and product guidance to internal sales teams and external installer customers across branded and private-label offerings.
- Partner closely with sales to support pre- and post-sale customer needs, helping drive product adoption and customer success.
- Act as the primary technical resource for Cheetah Wrap and Fellers Black, ensuring strong product knowledge for internal and external partners.
- Develop and maintain training materials, agendas, curriculum frameworks, key learning objectives, and site requirements aligned with product specifications.
- Contribute insights to the ongoing development of the training program, including course mix, delivery methods, and operational processes.
- Continuously update and expand product knowledge to support accurate training, customer guidance, and sales growth.
- Establish and maintain a safe, professional, and well-organized training environment in all locations.
- Take initiative to understand customer needs and recommend solutions that enhance product outcomes and usage.
- Travel approximately 32 weeks per year to conduct training, visit customer sites, and support industry-related activities.
- Build strong, trusted relationships with customers through professionalism, expertise, and consistent follow-through.
Requirements:
- Minimum of 3 years proven installation experience with automotive films, including paint protection film (PPF), window tint, and vinyl wrap.
- Minimum of 3 years experience in a training environment, responsible for developing training content, agendas, and instructional materials.
- Documented experience delivering installation training or conducting technical demonstrations in a professional environment.
- Strong technical understanding of automotive films and prior exposure to wrap shop or production environments.
- Valid and current certifications (or ability to certify on the job) from 3M or Avery Dennison in relevant automotive film products required, Avery BWF a plus.
- Strong written and verbal communication, customer interaction, and problem-solving skills in technical contexts.
- Proficient in Microsoft Office Suite, ability to learn Salesforce.
- Preference for candidates based in the Central Time Zone.
Benefits:
- Health insurance
- Paid time off
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