Member Support Specialist
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Job Description
Guide Hinge Health members through their care journey as a Support Specialist. Provide expert assistance via email, phone, and chat in a remote setting.
Responsibilities:
- Ramp up to become an expert in all things Hinge Health—our products, common member challenges, and troubleshooting techniques—so you can resolve inquiries with confidence across email, phone, and chat.
- Consistently deliver best-in-class support by providing timely, efficient, and empathetic resolutions that strengthen members' relationships with Hinge Health and contribute to team satisfaction and quality metrics.
- Serve as a reliable, independent contributor who ensures prompt, clear communication while conveying warmth and empathy—acting as a trusted resource for fellow team members and helping onboard new hires.
Requirements:
- Available to work a variable schedule within our hours of operation (4:00 AM – 8:00 PM PST), including evenings, weekends, and holidays as required
- At least 1 year of experience in a call center or customer-facing role
- Excellent member-facing communication skills (spoken and written) with strong interpersonal and soft skills
- Demonstrated ability to manage multiple processes and workflows simultaneously
Benefits:
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
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