Customer Service Representative
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Job Description
Customer Service Representative supporting customer inquiries primarily through a ticketing system. Ideal for organized and proactive individuals comfortable with independent problem-solving.
Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries (90% ticketing, 10% phone)
- Troubleshoot and resolve customer issues efficiently
- Keep accurate records of customer interactions
- Communicate with team members via Slack and email when needed
- Stay organized while managing multiple requests
- Provide feedback to improve processes and customer experience
Requirements:
- 0–1 years of experience (entry-level candidates welcome)
- Strong written and verbal English communication skills
- Comfortable working independently most of the time
- Familiarity with Zendesk (or similar), Google Sheets, and Docs
- Strong attention to detail and problem-solving skills
- Ability to stay calm and professional under pressure
Benefits:
- Schedule: Monday to Friday, 8:30 AM – 5:30 PM ET (with some flexibility)
- Salary: $1,100 USD/month
- US holidays, 2 weeks PTO, and internal recognition program**
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