Customer Care Representative – FSO
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Job Description
Customer Care Representative providing support for insurance policy inquiries through various channels. Delivering exceptional customer service and resolving complex issues within required guidelines.
Responsibilities:
- Deliver exceptional customer service while proactively seeking solutions
- Communicate with customers and agents via multiple channels (phone, chats, emails)
- Receive and respond to inquiries related to insurance matters
- Interact with customers to resolve moderately complex issues regarding policy provisions and conditions
- Document customer interactions and outcomes thoroughly in system
Requirements:
- High School Diploma or equivalent required
- Minimum of 1-3 years customer service experience
- 1 year of experience in call center environment or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
Benefits:
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus up to 10%
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