Customer Care Representative
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Job Description
Customer Care Representative handling member, client, and facility calls for MTM Health’s transportation services. Managing 60–80 daily calls remotely from Texas while delivering personalized passenger support.
Responsibilities:
- Handle inbound calls from Members, Clients, and Facilities
- Serve as the frontline representative and image of MTM Health
- Handle a variety of customer care tasks that increase in complexity as skills progress
- Manage approximately 60–80 calls per day, with higher volumes on Mondays
- Provide personalized attention and exceptional care to passengers and members
Requirements:
- Must currently reside in Texas
- 1 year of Call Center experience
- 6 months Customer Service experience
- Basic typing/computer experience with excellent navigational skills
- High speed Internet access such as Cable, DSL or Fiber
- Minimum upload speed of 3 mbps and minimum download speed of 30 mbps
- Wireless and WiFi “air cards” are prohibited
- A quiet space within the home free of distractions, including caretaking of any kind
Benefits:
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- 401(k) Retirement Plan with Company Match
- FSA and HSA Savings Plans
- Wellness Program with Incentives
- Voluntary & Ancillary Plans
- Additional Perks
- Pay on Demand
- Paid Time Off and Holiday Pay
- Birthday Holiday
- Maternity/Paternity Leave
- Continuing Education Reimbursement Program
- MTM Perks Discount Program
- Career Development Programs
- Multilingual services available 24/7, 365 days a year
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