Customer Care Specialist
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Job Description
Customer Care Specialist responsible for servicing customer orders on-time and in-full. Managing customer accounts and ensuring proactive communication regarding order status.
Responsibilities:
- Order Entry - Ensures customer order is encoded (Automatic or Manual) accurately and on-time.
- Order Acknowledgement – Ensures orders are acknowledged and communicated back to the customers within 24 hours.
- Order Status Communication – Generates or/and analyzes open order reports.
- Demand Management and Control - Works very closely with the Plant Schedulers to ensure demand signal is understood in developing a cost-effective shop floor schedule.
- Order Fulfilment Process Improvement – Responsible for finding process improvement opportunity to simplify day-to-day routine freeing up more time communicating with customers.
- Service Risks Mitigation – Responsible for determining and escalating service risks and issues through proper channels in seeking resolutions and mitigation plans.
Requirements:
- Bachelor’s Degree Preferred in Management, Sales, Marketing, or Supply Chain
- 3-5 years’ experience in customer service in a fast moving consumer or manufacturing environment
- Proficiency in gathering, analyzing and interpreting data.
- JDE/Cognos/Tableau proficiency a plus
- Proficient in Microsoft Excel and related Office applications
- Effectively communicate with customers, both external and internal
Benefits:
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 9 days per year and may be slightly higher by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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