Customer Engagement Specialist – LATAM
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Job Description
Customer Engagement Specialist managing software compliance initiatives. Joining Ruvixx, specializing in intellectual property protection and software asset management across Latin America.
Responsibilities:
- Facilitate high-level communications regarding software licensing and compliance via email, phone, and video conferencing.
- Conduct thorough research into case details, analyze usage patterns, and maintain meticulous records within the CRM.
- Manage compliance leads and employ professional negotiation tactics to resolve licensing discrepancies.
- Contribute to the internal knowledge base by documenting workflows and generating performance reports.
Requirements:
- 1+ years in Customer Success, B2B Sales, or Regulatory Compliance.
- Professional fluency in English (written and verbal).
- Strong command of Excel/Google Sheets and experience navigating CRM platforms.
- A reliable personal laptop, professional-grade headset, and a stable internet connection.
- Prior experience in software licensing, SAM (Software Asset Management), or anti-piracy (bonus).
Benefits:
- Professional Development
- Autonomy: Enjoy the flexibility of a 100% remote work structure.
- Structured Growth: We value long-term partnerships. Successful completion of the initial 3-month trial leads to a permanent contractor agreement.
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