Customer Experience Agent
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Job Description
Customer Experience Agent providing first-class support for Paraco Gas, a Northeast propane marketer. Handling inbound calls, resolving customer concerns, and offering proactive solutions remotely in New York.
Responsibilities:
- Handle heavy incoming calls pleasantly and understandingly, focused on achieving customer satisfaction
- Use effective listening skills to address and resolve customer issues
- Address customer concerns in a calm and professional manner and handle requests and questions appropriately and promptly
- Analyze incoming calls and offer proactive solutions based on the information provided
- Follow up when necessary
- Work in a team-based environment
- Engage proactively with clients and employees throughout the organization
- Meet call center metrics
- Work scheduled days that may include weekend hours
Requirements:
- High school diploma or general education (GED)
- 1+ years of heavy inbound call volume customer service or call center experience
- Ability to communicate clearly and professionally
- Strong work ethic and desire to excel
- Punctuality and dependability
- Ability to understand documents such as instructional and procedural manuals
- Basic computer systems knowledge
- Microsoft Office proficiency
- 10-key calculator skills
- Data entry skills
- Bilingual speaking proficiency is a plus but not required
Benefits:
- Medical, Rx, Vision, and Dental
- 401(k) plan with company match
- Generous paid time off
- Company holidays
- Tuition reimbursement
- Uniform allocation
- Propane discounts
- Opportunities for career advancement
- Performance incentives, where applicable
- Commissions, where applicable
- Voluntary time off, where applicable
- Team events, where applicable
- Professional development opportunities
- Overtime may be offered depending on call volume
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