Customer Experience Professional I – Contract Talent
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Job Description
Customer Experience Professional handling payroll, benefits, time-entry, and HR support inquiries for Robert Half. Resolving customer issues across US and Canadian operations via phone and email.
Responsibilities:
- Serve as the first point of contact via phone, email, or callback for candidates, field offices, and clients
- Handle inquiries about payroll, time-entry systems, online time reporting access, compliance requirements, benefits, 401(k), sick pay, employment verification, Canadian ROEs and availability, and tax issues
- Identify, acknowledge, and analyze customer needs and problems
- Resolve issues accurately and promptly using knowledge of field service center departments and branch functions
- Process and document transactions or initiate forms for resolution by Payroll Operations
- Educate branch offices about timelines, procedures, and the cost/benefit of alternatives
- Educate candidates about self-service options through websites and Interactive Voice Response (IVR)
- Develop and maintain positive customer relations
- Use PeopleSoft HCM, Online Time Reporting and Approval, Service Cloud, Salesforce, Excel, Word, and Outlook
- Support inquiries related to both US and Canadian operations
Requirements:
- High school diploma or equivalent
- 3+ years previous customer service experience required
- 1+ years call center experience
- Payroll experience is a plus
- Knowledge of Microsoft Office Suite applications
- Ability to learn other applications easily
- Knowledge of PeopleSoft or other HR applications preferred
- Ability to exercise judgment, recall knowledge, hear, and speak and write clearly
- Ability to sit for extended periods of time
- Ability to enter data
- Experience using call center telephone/email applications or other office equipment
- Ability to demonstrate attendance
- Ability to sequence and follow directions
- Ability to collaborate with team members and others
- Ability to meet or exceed all quality standards
- Successful completion of a background check is required as a condition of employment
Benefits:
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Eligibility to enroll in the company 401(k) plan
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