Customer Support Agent
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Job Description
Icelandic Customer Support Agent handling email, chat, and phone support. Supporting German and European businesses through AI-enhanced multilingual customer experience services.
Responsibilities:
- Responding to customer enquiries via email, chat and phone (inbound & outbound)
- Content Annotations/Content Moderation
- Resolving customer questions professionally and efficiently
- Escalating complex issues where required
- Maintaining accurate records in customer support systems
- Following client processes and quality standards
- Contributing to customer satisfaction and continuous service improvement
Requirements:
- Based in Europe with valid work authorisation
- Native or professional proficiency in ICELANDIC language
- Good English communication skills
- 1–3 years of customer support or customer service experience preferred
- Comfortable communicating through phone, email and chat
- Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
- Ability to work independently in a remote environment
- Reliable internet connection and suitable home office setup with laptop/desktop
Benefits:
- Fully remote work within Europe
- Opportunity to work with international companies
- AI-enhanced customer support environment
- Continuous learning and development
- Opportunity for long-term collaboration based on project availability
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