Customer Service Representative – Sporting Goods Manufacturer
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Job Description
Kundenservice-Mitarbeiter für TRETMANN, eine schnell wachsende Marke für innovative Sportgeräte. Betreuung deutscher Amazon-Kunden sowie Lösung von Bestell-, Retouren- und technischen Anliegen.
Responsibilities:
- Serve as the first point of contact for customers by phone and email regarding product inquiries
- Support Amazon customers through Buyer-Seller Messaging, A-to-Z claims, and returns
- Resolve issues relating to orders, returns, and technical inquiries quickly and professionally
- Coordinate with logistics, returns, and support teams
- Maintain the ticketing system and accurately document inquiries
- Develop creative ideas to improve customer service
- Work full-time, 40 hours per week, from October through March; during the summer, work 20 to 40 hours per week on a flexible, mutually agreed basis
Requirements:
- Native-level German, both written and spoken
- Experience in Amazon customer service
- Knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z claims, and returns processing
- Telephone support experience
- Experience working from home
- A quiet place for making calls
- Flexibility with working hours: 40 hours per week from October through March; 20 to 40 hours during the summer, by agreement
- Your most recent vocational training or degree program must have been completed at least two years ago; no formal training or degree is required
- Friendly, helpful, and patient, including in stressful situations
- Strong problem-solving orientation
- Reliable and self-motivated approach to work
- Basic technical understanding of sports equipment is desirable
- Confident using laptops, tablets, and smartphones
Benefits:
- 100% remote work; work from home regardless of where you live in Germany
- No commuting and no in-office attendance required
- Small team with streamlined communication
- Dedicated point of contact from day one
- Training and support from the Customer Service Manager
- Equipment provided for testing at home
- Employee discount on the entire product range, including discounts for family and friends
- Set service hours with no night shifts or weekend work
- Career development opportunities with a rapidly growing brand
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