Customer Service Representative
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Job Description
Customer Service Representative guiding users through identity verification for Sumsub’s AI-powered compliance platform. Handling inbound calls in German, Turkish, and English.
Responsibilities:
- Interact with users through verbal and written communication
- Guide users through all necessary steps
- Handle inbound calls only
- Safeguard user data and maintain confidentiality and security
- Adhere to legal regulations and company standards
- Keep knowledge and skills updated in line with industry and regulatory changes
Requirements:
- Conversational German, Turkish and English are required
- Good communication skills
- Ability to navigate a large amount of information
- Able to have days off during the week instead of the weekend
- Previous customer service experience is advantageous but not required
- Attention to detail and precision
- Ability to safeguard confidential and secure data
- Adherence to legal regulations and company standards
Benefits:
- Personal development plans and support for learning and industry events
- Dedicated financial bonuses for marriage and welcoming a new baby
- Global, multicultural collaboration
- People- and pet-friendly culture
- Equal opportunity and inclusive workplace
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