Working Student: Customer Support, Digital Health
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Job Description
Customer Support für Infinos’ digitales medizinisch begleitetes Gewichtsreduktionsprogramm. Betreuung von Teilnehmer:innen per WhatsApp und E-Mail im vollständig remote arbeitenden Team.
Responsibilities:
- Answer participant questions via WhatsApp and email
- Follow guidelines and document next steps
- Support check-ins
- Maintain treatment plans using clear templates
- Handle administrative requests such as delivery status inquiries or address changes
- Identify when a question requires medical clarification and escalate it according to established procedures
- Support regular two-hour morning shifts on weekdays
- Cover occasional weekend or late-evening shifts, depending on availability
- Cover shifts during vacations or other absences by arrangement
- Bring recurring questions and suggestions for improvement to the team
- Improve responses and processes
Requirements:
- You can work regularly for approximately two hours in the mornings on weekdays, preferably on Mondays, Wednesdays, or Fridays
- Additional availability on weekends or for occasional evening shifts from 8:00 p.m. to 10:00 p.m. is a plus
- For coverage purposes, it is helpful if you can also work longer day shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 p.m. to 8:00 p.m. by arrangement
- You have excellent written German skills and explain things clearly and courteously
- You have experience in customer-facing roles or support
- You remain organized when handling multiple open requests
- You follow through on agreements, document carefully, and ask questions when anything is unclear
- You handle health-related topics responsibly and understand the boundaries of your role
- Previous medical experience is a major plus, for example in nursing, through an MFA/PTA qualification, or as part of a healthcare-related degree
- Experience with digital patient care, GLP-1 therapies, or tools such as Superchat is also helpful
Benefits:
- 100% remote work
- Shifts coordinated together to fit your studies or other commitments
- Direct contact with people whom you help with specific everyday questions
- Insights into medically supervised weight loss and the operations of a digital health company
- Clear templates for your work and direct access to the responsible team members
- Opportunities to contribute your own improvement suggestions and take responsibility during your support shifts
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