Head of Operations
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Job Description
Head of Operations scaling a US-based DTC subscription wellness brand. Owning supply chain, manufacturing, compliance, fulfillment, customer operations, and growth infrastructure.
Responsibilities:
- Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment
- Build and maintain inventory forecasting systems to prevent stockouts and excess inventory
- Oversee third-party logistics partners and fulfillment operations
- Improve production planning and reduce manufacturing lead times through forecasting and supplier coordination
- Identify, evaluate, and onboard supplement manufacturers across the US and China
- Negotiate manufacturer pricing, payment terms, and production agreements
- Optimize cost of goods sold while maintaining product quality
- Build supplier relationships and reliable manufacturing partnerships
- Ensure manufacturing partners meet supplement industry standards and regulatory requirements
- Oversee COAs, certifications, cGMP documentation, and quality assurance processes
- Establish quality control procedures and ensure US-compliant manufacturing and labeling
- Lead operational readiness for new product and SKU launches
- Coordinate packaging, manufacturing, inventory, and fulfillment requirements
- Oversee the Head of Customer Support and scale customer support operations
- Improve return rates, refund rates, and payment chargebacks
- Audit agency, software, and third-party vendor expenses
- Oversee vendor contracts, commercial agreements, and operational legal matters
- Coordinate brand protection initiatives against counterfeit products and unauthorized copycats
- Build scalable SOPs, workflows, reporting structures, and operational dashboards
- Define and monitor operational KPIs
- Lead cross-functional execution and build the operations team
- Take ownership of operational execution and remove bottlenecks
- Reduce founder involvement in day-to-day operational execution during the first 90 days
- Establish inventory ordering processes, 3PL oversight, KPI reporting, supplier cost reductions, and operational accountability
Requirements:
- Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues
- Direct experience in the supplement, nutraceutical, or wellness industry, with a strong understanding of manufacturing, quality assurance, and regulatory compliance
- Proven experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight
- Demonstrated experience sourcing and negotiating with manufacturers, particularly across the US and China
- Strong knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes
- Experience managing customer support operations and improving returns, refunds, and chargeback performance
- Previous experience leading teams and managing other functional leaders
- Strong commercial negotiation skills and a track record of reducing operational costs
- Ability to operate independently, make decisions, and take ownership without requiring constant direction
- Previous experience as a Head of Operations, or equivalent senior operational leadership role
- Experience scaling a DTC subscription business through periods of rapid growth
- Financial and commercial acumen, including budgeting, cost control, and unit economics
- Experience implementing AI-powered dashboards, automation, and operational reporting systems
- Experience building operational teams and infrastructure from an early-stage environment
Benefits:
- Competitive salary, with flexibility for exceptional candidates
- Full-time remote opportunity open to candidates worldwide
- Significant performance-based incentives tied to key operational metrics
- Potential for future equity participation, subject to performance review and a defined roadmap
- Join a lean, fast-moving team where decisions are made quickly and ideas are implemented without unnecessary bureaucracy
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