Director of Operations
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Job Description
Director of Operations leading financial performance, guest experience, and leadership across Twenty Four Seven Hotels’ multi-property portfolio. Based in Irvine or remotely with 40–50% travel.
Responsibilities:
- Lead, coach, and develop Regional Directors of Operations, Area General Managers, Task Force General Managers, and engineering leadership
- Establish performance expectations and accountability across assigned properties
- Build, maintain, and enforce SOPs, playbooks, and operating calendars
- Conduct property visits, operational assessments, and performance reviews
- Deploy task force resources to support underperforming or transitioning hotels
- Drive portfolio financial performance, including GOP, flow-through, RevPAR Index, budget attainment, and operating profitability
- Lead annual budgeting, forecasting, financial analysis, and performance improvement initiatives
- Partner with Revenue Management, Sales, and Finance to maximize revenue and operating margins
- Oversee capital planning, property improvement projects, renovations, and asset preservation
- Communicate financial performance, strategic priorities, and corrective action plans to executive leadership and Ownership
- Champion guest satisfaction, online reputation, service recovery, brand standards, franchise requirements, and quality assurance
- Recruit, mentor, and develop regional and property leaders; build succession plans
- Partner with PR&D to strengthen Associate engagement, leadership development, and retention
- Oversee preventative maintenance, capital expenditure planning, engineering initiatives, regulatory compliance, emergency preparedness, risk management, and loss prevention
- Support hotel openings, transitions, brand conversions, renovations, and repositioning initiatives
- Align Operations, Revenue Management, Sales, Finance, IT, and PR&D around organizational priorities
- Report to the Vice President of Operations
Requirements:
- Minimum 10 years of progressive hotel operations experience
- At least five years in multi-property leadership
- Proven success overseeing regional leaders and General Managers across multiple properties and markets
- Strong financial acumen, including P&L management, budgeting, forecasting, GOP performance, and RevPAR Index results
- Demonstrated ability to improve operational performance, develop leaders, and drive accountability
- Strong analytical, organizational, project-management, and communication skills
- Proficiency with hotel property management systems, business intelligence and reporting platforms, and Microsoft Office
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience
- Experience overseeing select-service, extended-stay, and lifestyle hotel portfolios preferred
- Experience with ProfitSword and Hotel Effectiveness preferred
- Experience with hotel openings, property transitions, brand conversions, renovations, or turnarounds
- Experience working with institutional owners, asset managers, and major hotel brands
- Advanced degree or relevant hospitality certification preferred
- Flexibility to respond to operational needs outside standard business hours
- Ability to travel approximately 40–50% to managed properties, regional markets, and corporate meetings
Benefits:
- Remote work options, subject to business needs and company approval
- Opportunity to lead across a diverse hotel portfolio
- Leadership development and professional growth opportunities
- Approximately 40–50% travel to managed properties, regional markets, and corporate meetings
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