Operations Representative
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Job Description
Operations Representative managing quotes, orders, vendors, and customer support for Supply Chimp, a U.S. government supply and logistics provider. Ensuring accurate, timely fulfillment remotely from the Philippines.
Responsibilities:
- Manage the order process from initial quote through final delivery
- Review and process customer orders accurately and efficiently
- Verify order details, pricing, delivery requirements, and customer information
- Monitor order status and follow up with vendors to ensure timely fulfillment and delivery
- Identify potential issues early and take proactive steps to resolve them
- Communicate with vendor partners regarding lead times, order status, and expected delivery dates
- Request and obtain shipping quotes, competitive pricing, and product information or verification
- Coordinate with vendors to resolve order issues and delays
- Build and maintain collaborative relationships with vendor partners
- Communicate with customers via email or phone regarding order updates and questions
- Prepare and deliver accurate customer quotes based on vendor pricing and product requirements
- Communicate order status, potential delays, and important updates to customers and internal teams
- Address customer concerns and provide solutions
- Coordinate returns, replacements, credits, and other corrective actions with vendors and customers
- Maintain organized and up-to-date records, notes, and order information
Requirements:
- At least 3 years of experience within the last 5 years in customer-facing support roles, such as customer service, sales, account management, and/or e-commerce
- Experience in operations, order processing, purchasing, logistics, and/or supply chain within a fast-paced, high-volume environment
- Previous experience in operations, order processing, customer service, and purchasing
- Experience in managing multiple orders, requests, and deadlines simultaneously
- Ability to work during core business hours of 7:00 AM to 4:00 PM ST
- Must have at least 25MBPS home internet
- Excited about remote work and collaborating across a distributed team
- Organized, detail-oriented, proactive, and customer-focused
- Strong communication, problem-solving, judgment, initiative, and follow-through skills
- Ability to work independently and contribute to a team
- Ability to adapt to changing priorities, different personalities, and cross-functional work
Benefits:
- PHP 1,150/month Rice Allowance after probationary period
- 160 hours of PTO (accrued), with an additional 8 hours for every year of service, up to a maximum of 40 extra hours
- US Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day
- Mandatory PH statutory benefits
- Government Contribution
- Night Differential, Holiday Pay Rate, and Overtime Pay
- 13th Month Pay
- HMO on Day 1
- PHP 580/month internet stipend
- Surprise treats, including coffee
- Gifts of appreciation and recognition
- Company shout-outs and celebrations
- Virtual parties and team moments throughout the year
- Permanent work-from-home arrangement
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