Customer Service Agent
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Job Description
Customer Service Associate supporting adult learners for DeutschPro India’s language and vocational education network. Handling learner inquiries, course guidance, satisfaction, and administrative coordination remotely.
Responsibilities:
- Act as the first point of contact for learners via email or on site
- Provide guidance in course selection
- Support participants with their questions
- Ensure learner satisfaction through efficient, friendly, and solution-oriented support
- Coordinate administrative tasks
- Contribute to smooth day-to-day operations
- Help establish and further develop the business in India
Requirements:
- Strong service orientation and genuine enthusiasm for working with adult learners
- Fluent English skills
- German is a plus
- Confident and professional communication by email, phone, or in person
- Solid PC and MS Office skills
- Full-time availability
- Availability to work Monday to Saturday
- Based in Chennai
Benefits:
- Flexible, remote collaboration
- High degree of autonomy
- Long-term cooperation with potential for growth and development
- Supportive and inspiring international team
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