Customer Service
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Job Description
Customer Service Representative assisting customers with pharmacy benefits and health solutions at Evernorth. Professional and empathetic support in a fully remote role.
Responsibilities:
- Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms.
- Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions.
- Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner.
- Maintaining detailed and precise records of all customer interactions and transactions in our company database.
- Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases.
- Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information.
- Consistently meeting or exceeding established performance metrics and quality assurance standards.
Requirements:
- Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous.
- Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely.
- Strong active listening and problem-solving abilities, with a genuine desire to help others.
- A high degree of professionalism, patience, and empathy when dealing with sensitive situations.
- Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment.
- Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools.
- The ability to work independently and as part of a collaborative team in a remote setting.
- A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection.
Benefits:
- A competitive hourly wage of $25 - $35 USD
- The flexibility and convenience of a fully remote, full-time position
- The opportunity to build a rewarding career within a leading global health services organisation
- A supportive and inclusive team culture that values collaboration and professional growth
- Meaningful work that directly contributes to improving the health and well-being of our customers
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